Effective Date: 10th April, 2026
Last Updated: 10th April, 2026

  1. Overview

At Reign Art Gh, we strive to ensure that our customers are satisfied with every purchase. This Refund & Returns Policy explains the conditions under which items may be returned and refunds issued.

By placing an order on www.reignartgh.com, you agree to this policy.

  1. Eligibility for Returns

You may request a return if:

  • The item was delivered damaged or defective;
  • The wrong item was delivered;
  • The item is significantly different from its description;
  • The item is unused, unworn, and in its original condition and packaging.

Return requests must be made within [3–7 days] of receiving the item.

  1. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

  • Customized or made-to-order artwork
  • Cut fabrics (once cut to customer specification)
  • Discounted or clearance items
  • Items damaged due to misuse or improper handling by the customer
  1. Return Process

To initiate a return:

  1. Contact us via email at info@reignartgh.comor WhatsApp/phone at +233 544 766 239
  2. Provide your order number and clear photos (if the item is damaged or incorrect).
  3. Await confirmation and return instructions before sending the item back.
  4. Items returned without prior approval may not be accepted.
  5. Return Shipping
    • If the return is due to our error (wrong or defective item), Reign Art Gh will cover return shipping costs.
    • If the return is for other approved reasons, the customer is responsible for return shipping costs.

We recommend using a trackable delivery service, as we are not responsible for items lost in transit.

  1. Inspection and Approval

Once the returned item is received:

  • We will inspect it within 3–5 business days.
  • If approved, your refund will be processed.
  • If rejected (e.g., item used or damaged), we will notify you and may return the item to you at your cost.
  1. Refund Method

Refunds will be issued via the original payment method:

  • Mobile Money (reversal or transfer)
  • Debit/Credit Card (via payment gateway)
  • Bank transfer (if applicable)

Refund processing time may take 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

  1. Exchanges

We may offer exchanges where:

  • The requested replacement item is available;
  • The item meets return eligibility criteria.

If the replacement costs more, the customer will pay the difference.

  1. Cancellations

Orders may be cancelled only if:

  • The order has not yet been processed or shipped.

Customized or made-to-order items cannot be cancelled once production has begun.

  1. Damaged Packages on Delivery

If your package appears damaged upon delivery:

  • Notify the delivery agent immediately (where possible).
  • Take clear photos before opening.
  • Contact us within 24 hours.

Failure to report damage promptly may affect eligibility for refund or replacement.

  1. Contact Information

For return requests or questions regarding refunds, please contact:

Reign Art Gh
Mandela Junction
Wa,Upper West, Ghana
Email: info@reignartgh.com
Phone: +233 544 766 239